Frequently Asked Questions About Our Services
Luggage DEPOSIT and WITHDRAWAL operations have been adapted for unforeseen reasons and in order to meet the restrictions still in force due to COVID19, so we STRONGLY RECOMMEND that the customer consult the meeting points for each service.
How far in advance can I request the service?
Our website admits requests for services 24 hours before the DEPOSIT time. Although our service is designed to be processed in advance, we have customer service desks in the cruise terminals, where you can process last minute requests during the disembarkation operation of the cruise.
I have just arrived at the Barcelona Airport ‘El Prat’ and I do not know where to find you to REMOVE my luggage
In Terminal 1, to REMOVE your luggage before taking your flight, you will find us OUTSIDE the Departures Floor, in front of the AEROBUS stop and just at the agreed delivery time. You will see the vehicle and identified Bags&Go personnel waiting for you. We ask for maximum punctuality.
In Terminal 2, to REMOVE your luggage before taking your flight, you will find us OUTSIDE of Terminal 2B, in front of the Shuttle-Bus / Bus-Lanzadera stop. You will see the vehicle and identified Bags&Go personnel waiting for you. We ask for maximum punctuality.
I just arrived in Barcelona by plane and I don't know where to find you to DEPOSIT my luggage
In Terminal 1, to DEPOSIT your luggage, we are located on Floor 0, outside the railway lobby and exiting through the revolving doors on the RIGHT. You will see the identified Bags&Go personnel waiting for you. We ask for maximum punctuality.
In Terminal 2, to DEPOSIT your luggage after your arrival by plane, you will find us OUTSIDE Terminal 2B, in front of the Shuttle-Bus / Bus-Lanzadera stop. You will see the vehicle and identified Bags&Go personnel waiting for you. We ask for maximum punctuality.
I just disembarked from a cruise ship at the port of Barcelona and I don't know where to find you.
At the Port of Barcelona we have a baggage claim desk INSIDE all port terminals: Moll Adossat, Terminal A, B, C, D, E, Terminal World Trade Center North and South. We are operational in all those cruises that have disembarkation or embarkation.
I just arrived in Barcelona by train and I don't know where to find you.
At the “Barcelona Sants” train station you will find us at the Plaza Joan Peirò exit outside, in front of the McDonald’s. A Bags & Go vehicle will arrive at the agreed time to complete the scheduled pick-up or delivery.
At the “França” train station you will find us OUTSIDE, in front of the main door. A Bags & Go vehicle will arrive at the agreed time to complete the scheduled pick-up or delivery.
I'm going on a cruise ship, where do I get my bags?
You will find the suitcases directly in the cabin of your Cruise. We work closely with the staff of the cruise terminal and we respect the protocols and security measures established by the Port of Barcelona, cruise terminal, consignee and shipping company. You don’t have to worry about schedules, and we always check the stateroom number with the most up-to-date passenger list in order to avoid errors derived from last minute stateroom changes.
I arrive in Barcelona on a cruise ship, and I’m not sure at what time I can disembark. What times do I indicate on the reservation?
Our staff will be present during the whole disembark, so please indicate an approximate time.
My flight leaves at midnight, how late can I pick up my luggage at the airport?
Our Luggage WITHDRAWAL service is available until 8pm. However, the WITHDRAWAL time is pre-agreed with the client, so we ask for maximum punctuality.
I would like to send a few bags to a hotel in France where I will be staying in 2 days, is that possible?
Yes, it is possible, to France or practically anywhere in the world. For any shipment, write us the details to firstname.lastname@example.org and we will make a budget with the data you provide.
I just arrived in Barcelona and my check-in at the hotel/apartment won’t be until several hours, do you ship to hotels/apartments?
Yes. In our website you can book the pick-up at the point of arrival in the city (Port, Airport or Train Station) and we will send your luggage to the Hotel/Apartment you indicate at the agreed time.
I have to check out from my hotel/apartment in the morning and my flight/train doesn't leave until the afternoon, what can I do?
Very easy! We pick up your bags at the hotel/apartment in the morning and deliver them to the place you indicate at the agreed time. This way you will be able to enjoy and visit Barcelona.
How do I know you're a secure company?
– We have been operating in Barcelona since 2007, and we are THE ONLY luggage handling company authorized by the Port of Barcelona to operate in all terminals. We have achieved this by complying with all the standards required by the Port Authorities and the safety protocols established by the Guardia Civil. Furthermore, we work in collaboration with the official locker service of the Barcelona Airport, complying with all the safety standards imposed by Aena (Spanish Airport Management Company).
– We deliver more than 25,000 bags per year, both nationally and internationally, with a 100% share of satisfied customers, who repeat and recommend our service.
– Today, hundreds of agencies around the world sell our service to their most exclusive customers.
Does this service include insurance?
Yes. We include an insurance for your bag, but it does not cover handles or wheels. We make sure to identify and write down any damage the bag presents when we receive it in order to avoid possible frauds.
Can I carry anything I want in my bag?
Due to the strict controls derived from the delicate areas where we operate, your bag will be X-rayed on entering the airport and port to avoid illegal items. In addition, for shipments to the United States, any type of liquid or food of any kind will not be allowed, as governed by U.S. customs regulations.
In the reservation request you must indicate a contact phone number but my mobile phone won’t be operative when I arrive in Spain.
We need the telephone number for security purposes, as in the event that we have to inform you of any situation related to your reservation, we can leave a message. If this is not possible, you can provide us with an e-mail address. In the hypothetical event that you have to contact us for any last minute changes, you can do so on the telephone we provide, between 7am and 10pm every day.
What is the price of the service?
The price of the Premium service is € 12.90 per suitcase as long as the reservation is made through our website. If you do it at one of the counters in the cruise terminal, the price is € 15.00 per suitcase.
Do you have special prices for groups?
Yes, we make special offers for large groups, as well as personalized services for special cases. For questions about prices and/or personalized services, please contact us at email@example.com and tell us about your trip.
I have 2 big bags and a small one, how much does it cost in that case?
The price is the same regardless of size, weight or shape.
Unfortunately, I had to cancel my trip and I have a booking with you, can I get the money back from the reservation?
We refund the full amount for cancellations made until 7 days before the service is rendered. We refund 50% of the amount for cancellations made between 7 and 4 days before the service, 3 days before departure the corresponding expenses are 100%
Once my luggage has been released by Bags & Go, how can I move around Barcelona?
Public transport, without a doubt, is the best alternative. To exit or enter the port of Barcelona, you will find the PortBús, a shuttle service that links the Port of Barcelona with the city centre (check here)
To exit or enter the El Prat airport, you will find the Aerobús, a shuttle service that connects the airport and the city centre every 5 minutes, in approx. 35 minutes. You can move from any of the two airport terminals (T1 or T2) to the centre of Barcelona (Pl. Catalunya) in a sustainable way (check here)
If what you need is to move between terminals, there is a Transit Shuttle Bus (Shuttle Bus) that makes connections between both terminals 24 hours a day (check here)
You can choose the Metro, The L9 Sud Metro line allows you to go from the airport to Barcelona or vice versa in just 30 minutes. In each terminal of the Barcelona airport there is a station that connects with the Barcelona metro network (check here)
And also the Train: the R2 Nord is the train line that connects Terminal 2 of Barcelona airport and its metropolitan area in both directions with a passing frequency of 30 ‘ (check here)