FAQSFrequently asked questions about our services
I just arrived in Barcelona by plane and I don't know where to find you
At Terminal 1 of the ‘Barcelona El Prat’ Airport, we are located on the ground floor at the end of the railway lobby, next to the L9 metro station, at the airport’s own official signpost.
At Terminal 2 of ‘Barcelona El Prat’ Airport, we are located on the ground floor at street level, in Terminal 2B in front of the B43/B44 check-in counters.
Important: Terminal 2 is only for customers with airport origin. For clients with airport destination, pick ups will only be made at Terminal 1.
I just disembarked from a cruise ship at the port of Barcelona and I don't know where to find you.
I just arrived in Barcelona by train and I don't know where to find you.
I'm going on a cruise ship, where do I get my bags?
I arrive in Barcelona on a cruise ship and I’m not sure at what time I can disembark. What times do I indicate on the reservation?
My flight leaves at midnight, how late can I pick up my luggage at the airport?
I would like to send a few bags to a hotel in France where I will be staying in 2 days, is that possible?
I just arrived in Barcelona and my check-in at the hotel/apartment won’t be until several hours, do you ship to hotels/apartments?
I have to check out from my hotel/apartment in the morning and my flight/train doesn't leave until the afternoon, what can I do?
How do I know you're a secure company?
We deliver more than 25,000 bags per year, both nationally and internationally, with a 100% share of satisfied customers, who repeat and recommend our service.
Today, hundreds of agencies around the world sell our service to their most exclusive customers.
Does this service include insurance?
Can I carry anything I want in my bag?
In the reservation request you must indicate a contact phone number but my mobile phone won’t be operative when I arrive in Spain.
What is the price of the service?
The price for the Premium service is 12.90 euros per bag, provided that the booking is made in our website. If done at the desk, the price is 15 euros per bag.
Do you have special prices for groups?
I have 2 big bags and a small one, how much does it cost in that case?
Unfortunately, I had to cancel my trip and I have a booking with you, can I get the money back from the reservation?
Moll de San Bertràn s/n
Estació Marítima Trasmediterranea
08039 – Port de Barcelona, Barcelona