Frequently Asked Questions

You can book up to 30 days in advance or as little as 2 hours before you need the service. For same-day bookings, we recommend calling us directly for faster confirmation.

Yes, you can modify your booking up to 2 hours before the scheduled service time at no additional cost. Changes can be made through your customer panel or by contacting us directly.

You'll need to provide pickup and delivery addresses, preferred time slots, number of bags, contact information, and any special instructions for accessing the locations.

Standard transfers are completed within 4-6 hours. For express service (+€10), we can deliver within 1-2 hours. Same-day delivery is guaranteed for all bookings made before 4 PM.

Yes, we offer complete door-to-door service. Our team will collect your luggage from your specified pickup location and deliver it directly to your destination address.

Yes, you'll receive real-time updates via SMS and email throughout the transfer process, including pickup confirmation, in-transit status, and delivery confirmation.

Our facilities feature 24/7 surveillance, access control systems, climate control, and are fully insured. Each bag is individually tagged and tracked for maximum security.

You can store your luggage for up to 30 days. For longer storage needs, please contact us for special arrangements and pricing.

Yes, you can retrieve specific items from your luggage during storage hours (9 AM - 8 PM) with 2 hours advance notice. A small handling fee of €5 may apply.

Our pricing is all-inclusive. The only additional fees are for optional services like express delivery (+€10) or after-hours service (+€15). No hidden charges.

For transfer services, when you book 2 bags, you only pay €24 total (the price of 1 bag). The promotion is automatic - no coupon codes needed. Valid for all transfer bookings.

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and bank transfers. All payments are processed securely with SSL encryption.

We cover all of Barcelona including the airport, cruise port, train stations (Sants, França), hotels, apartments, Fira Barcelona, and all major tourist areas within the city limits.

We offer pickup and delivery services at Barcelona Airport (both terminals). Our main storage facilities are located in the city center, ensuring your luggage is secure and accessible.

Yes, we provide pickup and delivery services at Barcelona's cruise terminals. We coordinate with port authorities and can meet you at designated pickup points.