Luggage Storage & Transfer FAQ

You can book up to 30 days in advance or as little as 2 hours before you need the service. For same-day bookings, we recommend calling us directly for faster confirmation.

Yes, you can modify your booking up to 2 hours before the scheduled service time at no additional cost. Changes can be made through your customer panel or by contacting us directly.

You'll need to provide pickup and delivery addresses, preferred time slots, number of bags, contact information, and any special instructions for accessing the locations.

Standard transfers are completed within 4-6 hours. For express service (+€10), we can deliver within 1-2 hours. Same-day delivery is guaranteed for all bookings made before 4 PM.

Yes, we offer complete door-to-door service. Our team will collect your luggage from your specified pickup location and deliver it directly to your destination address.

Yes, you'll receive real-time updates via SMS and email throughout the transfer process, including pickup confirmation, in-transit status, and delivery confirmation.

Our facilities feature 24/7 surveillance, access control systems, climate control, and are fully insured. Each bag is individually tagged and tracked for maximum security.

You can store your luggage for up to 30 days. For longer storage needs, please contact us for special arrangements and pricing.

Yes, you can retrieve specific items from your luggage during storage hours (9 AM - 8 PM) with 2 hours advance notice. A small handling fee of €5 may apply.

Our pricing is all-inclusive. The only additional fees are for optional services like express delivery (+€10) or after-hours service (+€15). No hidden charges.

For transfer services, when you book 2 bags, you only pay €24 total (the price of 1 bag). The promotion is automatic - no coupon codes needed. Valid for all transfer bookings.

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and bank transfers. All payments are processed securely with SSL encryption.

We operate in Barcelona and Valencia. In Barcelona we cover the airport, cruise port, train stations (Sants, França), hotels, apartments, and all central areas. In Valencia we cover the airport, Joaquín Sorolla station, cruise terminal, and the city centre.

We offer pickup and delivery services at both Barcelona Airport (terminals T1 and T2) and Valencia Airport. Our storage facilities are in the city centres, and we provide door-to-door transfer between the airport and your accommodation.

Yes, we provide pickup and delivery services at cruise terminals in both Barcelona and Valencia. We coordinate with port authorities and can meet you at designated pickup points near the ship.