Contact Bags&Go — Luggage Services Support

To change the time, date or bags of your booking, the fastest way is to do it yourself in My Bookings, and our chat assistant answers 24/7. Our team is available by phone at +34 934 43 72 65 from Monday to Friday, 9:00 AM - 7:30 PM (Spain time, except public holidays), in Spanish, English and Catalan.

Yes! Our team provides support in Spanish, English, and Catalan. Whether you call, use WhatsApp, or email us, we can assist you in your preferred language for any luggage service inquiry.

Absolutely! Call us or WhatsApp for same-day bookings. We often accommodate last-minute requests for both luggage transfer and storage services. The earlier you contact us, the better we can arrange your service.

Our team answers emails from Monday to Friday, 9:00 AM - 7:30 PM (Spain time, except public holidays). To change an existing booking you don't need to write to us: do it yourself in My Bookings until 23:59 the day before the service.

Our chat assistant on the website and in My Bookings answers 24/7 and can change times, dates and bags for you. Our team (phone, email and WhatsApp) works from Monday to Friday, 9:00 AM - 7:30 PM (Spain time, except public holidays).

Yes, you can modify or cancel any luggage storage, transfer, or shipping booking by calling us or via WhatsApp. Cancellations more than 7 days before the service receive a full refund, between 4 and 7 days a 50% refund, and 3 days or less before are non-refundable. Changes are possible until 23:59 (Spain time) the day before the service.

Yes, we specialize in group and corporate luggage logistics. Contact us via email at info@bagsandgo.com or by phone for customized quotes, group discounts, and dedicated service coordination for events, conferences, or travel groups.

Yes, Bags&Go operates luggage storage, transfer, and shipping services in both Barcelona and Valencia. Our main office is in Barcelona, but our customer support team handles inquiries and bookings for both cities.