Terms and conditions of the service

BAGS&GO – DELIVERY WAREHOUSE, SL

Last Updated: June 2025

1. LEGAL INFORMATION

In compliance with Law 34/2002 on Information Society Services and Electronic Commerce of Spain, we inform you that this website is owned by DELIVERY WAREHOUSE, SL (hereinafter “DW” or “Bags&Go”), with registered address at Muelle de Sant Bertràn, S/N 08039 – Barcelona, Spain, with Tax ID ESB64817646 and registered in the Commercial Registry of Barcelona: Volume 40358, Folio 218, Sheet B-365214, 1st Registration.

Contact Information:

Email: info@bagsandgo.com
Phone: +34 93 443 72 65
Address: Moll de Sant Bertrán s/n, Estació Marítima Trasmediterránea, 08039 Port de Barcelona, Spain

2. SERVICE DESCRIPTION AND SCOPE

2.1 Our Services

DW provides luggage storage, transportation, and delivery services including:

Luggage pickup from designated locations (airports, train stations, ports, hotels, private addresses)
Secure storage in our certified facilities
Luggage delivery to specified destinations
Quick booking system for immediate reservations
Multi-step booking platform with real-time pricing

2.2 Service Areas

Our services operate primarily in Barcelona and surrounding areas, with specific coverage for:

Barcelona Airport (BCN)
Barcelona Port (cruise terminals and ferry stations)
Barcelona train stations (Sants, França, etc.)
Hotels and private addresses within our service area
Tourist accommodation facilities

2.3 Booking System

Services can be booked through:

Our online reservation platform at bagsandgo.com
Quick booking widget for immediate reservations
Phone reservations during business hours

3. ACCEPTANCE OF TERMS

3.1 Agreement

By using our booking system, making a reservation, or utilizing our services, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

3.2 Capacity

You must be at least 18 years old or have parental/guardian consent to use our services. By booking, you confirm you have the legal capacity to enter into this agreement.

3.3 Accurate Information

You guarantee that all information provided during booking is accurate, complete, and truthful. Any errors in delivery addresses or contact information that result in additional costs will be borne by the customer.

4. SERVICE CONDITIONS AND LIMITATIONS

4.1 Independence

DW is an independent service provider and is not affiliated with:

Cruise ship companies
Airport terminal operators
Train station management
Hotel chains or accommodations
Travel agencies or tour operators

However, we may enter into specific agreements with such entities when mutually beneficial.

4.2 Right to Refuse Service

DW reserves the right to refuse service for luggage that is:

Dangerous, unsafe, or inappropriate
Exceeding weight or dimension limits
Fragile beyond reasonable handling
Of organic or perishable nature
Prohibited by Spanish law or regulations
Improperly secured or locked

4.3 Security Inspections

DW reserves the right to:

Request official inspection or X-ray of any luggage
Report suspicious items to customs authorities
Provide customer data to authorities when legally required
Attend as witness during official inspections

4.4 Luggage Security Requirements

All luggage must be properly closed with a padlock or secure lock
DW accepts no responsibility for improperly secured luggage
Luggage with broken locks or zippers will not be accepted
Customers are responsible for ensuring luggage integrity before handover

5. CUSTOMER RESPONSIBILITIES

5.1 Prohibited Items

Customers are solely responsible for:

Money, checkbooks, credit cards
Jewelry and precious metals
Electronic devices (phones, cameras, computers)
Medicines and medical equipment
Glasses, watches, and personal accessories
Tobacco products and valuable items
Works of art and collectibles
Any illegal or prohibited substances

5.2 Content Declaration

DW is not aware of luggage contents
Customers must not include dangerous or illegal items
Truthful description of contents is required for shipping services
Customs declaration is customer’s responsibility

5.3 Identification Requirements

Valid ID or passport required for pickup and delivery
Original booking confirmation must be presented
Customer must sign contract upon delivery to confirm satisfaction

6. PRICING AND PAYMENT

6.1 Service Fees

Prices are displayed in EUR and include applicable taxes
Pricing is based on number of pieces, service type, and duration
Real-time pricing is provided through our booking system
Additional fees may apply for special services or locations

6.2 Payment Methods

Secure online payment through our WooCommerce integration
Credit/debit cards with 3DSecure verification
Payment is required at time of booking
All transactions are processed on secure SSL-encrypted servers

6.3 Currency and Taxes

All prices are in Euros (EUR)
VAT and applicable taxes are included in displayed prices
International customers may be subject to additional customs duties

7. PICKUP AND DELIVERY

7.1 Pickup Service

Minimum 24-hour advance booking required (3 hours for cruise passengers)
Specific time windows will be provided during booking
Customer or authorized representative must be present
Luggage must be ready and properly secured

7.2 Delivery Service

Standard delivery within 72 hours of pickup
Up to 3 delivery attempts will be made
Delivery notifications will be provided
Customer or authorized recipient must be available

7.3 Failed Delivery

If delivery cannot be completed after 3 attempts:

Luggage will be stored in our warehouse
Storage fees of €10 per piece per day apply
Maximum storage period of 5 days for failed deliveries
Customer bears all additional costs

8. UNCLAIMED AND ABANDONED LUGGAGE

8.1 Unclaimed Luggage

Luggage not collected by 23:00 on the agreed day will be considered unclaimed:

Storage fee of €10 per piece applies
Customer must pay all accrued fees upon collection
DW has no obligation to contact customers about unclaimed items

8.2 Abandoned Luggage

Luggage is considered abandoned if:

Not collected within 12 hours of agreed time
Customer has not contacted DW within 12 hours
No response to DW’s contact attempts

8.3 Storage and Disposal

For abandoned luggage:

Initial 72-hour grace period at Port of Barcelona facility
DW will attempt to contact customer during this period
Transfer to warehouse storage for maximum 30 days
Storage fees of €10 per piece per day apply
After 30 days, luggage may be disposed of at DW’s discretion

9. INSURANCE AND LIABILITY

9.1 Standard Coverage

Maximum compensation: €250 per piece for total loss
Coverage applies only to DW’s proven negligence
Structural damage coverage up to €120 per piece
Proof of purchase required for damage claims

9.2 Exclusions

Insurance does not cover:

Pull-up handles, straps, or wheels
Contents of luggage (see Section 5.1)
Damage due to improper packing
Pre-existing damage or wear
Consequential or indirect damages

9.3 Claims Process

Claims must be submitted before luggage collection
Photo evidence may be required
Claims will be processed within 30 days
Compensation is limited to actual value, maximum as stated above

10. CANCELLATION AND REFUND POLICY

10.1 Cancellation Terms

More than 7 days before service: Full refund (100%)
4-7 days before service: 50% refund
Less than 3 days before service: No refund (100% charge)

10.2 Refund Process

Refunds processed to original payment method
Processing time: 5-10 business days
Refund fees may apply depending on payment provider

10.3 Service Modifications

Changes subject to availability and may incur additional charges
Modifications must be requested at least 24 hours in advance
Contact customer service for modification requests

11. DATA PROTECTION AND PRIVACY

11.1 GDPR Compliance

In accordance with the General Data Protection Regulation (GDPR), we process your personal data for:

Service provision and contract fulfillment
Customer communication and support
Legal and regulatory compliance
Service improvement and analytics

11.2 Data Processing

Your data will be processed in our systems for:

Maintaining customer relationships
Sending service-related communications
Legal and safety requirements
Quality assurance and improvement

11.3 Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request data deletion (right to be forgotten)
Data portability
Withdraw consent

For detailed information, please see our complete Privacy Policy.

12. WEBSITE SECURITY

12.1 Online Security

Our website implements:

SSL encryption throughout the entire site
3DSecure payment verification
Secure data transmission to certified servers
No storage of payment card details

12.2 Data Protection

Personal data is encrypted and securely stored
Access restricted to authorized personnel only
Regular security audits and updates
Compliance with industry security standards

13. FORCE MAJEURE

13.1 Unforeseeable Circumstances

DW shall not be liable for delays or failures due to:

Natural disasters or extreme weather
Labor strikes or industrial action
Government actions or regulatory changes
Terrorist attacks or security threats
Pandemic or health emergency restrictions
Transportation disruptions beyond our control

13.2 Alternative Arrangements

In case of force majeure, DW will:

Make reasonable efforts to minimize disruption
Provide alternative solutions when possible
Communicate delays and changes promptly
Extend storage without additional fees when appropriate

14. JURISDICTION AND APPLICABLE LAW

14.1 Governing Law

This contract is governed by Spanish law, specifically:

Commercial Code Articles 246 and following
Law 29/2003 reform of LOTT regarding valuations
Barcelona Arbitration Court jurisdiction
Commercial Commission rules

14.2 Dispute Resolution

Primary resolution through customer service
Mediation services available upon request
Barcelona courts have exclusive jurisdiction
Customer waives any other jurisdictional claims

14.3 Language

These terms are originally drafted in English
Spanish translation available upon request
In case of discrepancy, English version prevails
Local language requirements as per applicable law

15. CONTACT INFORMATION

15.1 Customer Service

Email: info@bagsandgo.com
Phone: +34 93 443 72 65
Hours: Monday to Sunday, 8:00 AM – 8:00 PM CET

15.2 Administrative Office

Delivery Warehouse, SL Moll de Sant Bertrán s/n Estació Marítima Trasmediterránea 08039 Port de Barcelona Barcelona, Spain

15.3 Emergency Contact

For urgent matters outside business hours, please email info@bagsandgo.com with “URGENT” in the subject line.

16. FINAL PROVISIONS

16.1 Amendments

DW reserves the right to modify these terms at any time. Changes will be:

Posted on our website with effective date
Communicated to existing customers via email
Applied to new bookings from the effective date

16.2 Severability

If any provision of these terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.3 Entire Agreement

These Terms and Conditions constitute the complete agreement between customer and DW, superseding all prior agreements or understandings.

Effective Date: June 19, 2025 Version: 2.0

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.