Disclaimer

BAGS&GO – DELIVERY WAREHOUSE, SL

Last Updated: June 19, 2025

1. WEBSITE OWNERSHIP AND LEGAL INFORMATION

In compliance with Law 34/2002 on Information Society Services and Electronic Commerce of Spain, we inform you that this website is owned by DELIVERY WAREHOUSE, SL (hereinafter “DW” or “Bags&Go”), with registered address at Muelle de Sant Bertràn, S/N 08039 Barcelona, Spain, with Tax ID ESB64817646 and registered in the Commercial Registry of Barcelona: Volume 40358, Folio 218, Sheet B-365214, 1st Registration.

Contact Information:

Email: info@bagsandgo.com
Phone: +34 93 443 72 65
Address: Moll de Sant Bertrán s/n, Estació Marítima Trasmediterránea, 08039 Port de Barcelona, Spain

2. GOVERNING LAW AND JURISDICTION

2.1 Applicable Law

This website and all services provided through it are governed exclusively by Spanish law, applicable to both domestic and international users who access this website.

2.2 Jurisdiction

In the event of any dispute, controversy, or difference arising between the parties relating to the interpretation and content of this website or its services, all parties expressly waive any other jurisdiction and submit to the exclusive jurisdiction of the Courts of Barcelona, Spain.

2.3 User Acceptance

Access to and use of our website constitutes full acceptance of these terms. If you do not agree with any part of this disclaimer, you must not use this website or any of its services.

3. WEBSITE ACCESS AND MODIFICATIONS

3.1 Free Access

Access to our website is generally free and does not require subscription or registration for basic browsing. However, DW reserves the right to offer premium services that require prior registration.

3.2 Right to Modify

DW reserves the right to:

Modify the appearance, structure, and functionality of the website at any time
Add, remove, or modify services and content unilaterally and without prior notice
Temporarily or permanently suspend access to the website
Remove the website from the internet entirely

3.3 Service Interruptions

DW is not liable for any temporary interruptions, technical difficulties, or service unavailability that may occur due to:

Scheduled maintenance
Technical upgrades
Force majeure events
Third-party service disruptions

4. INTELLECTUAL PROPERTY RIGHTS

4.1 Ownership

All content on this website, including but not limited to:

Text, images, graphics, and audiovisual content
Source code, software, and applications
Logos, trademarks, and trade names
Website design and layout
Database structure and organization

Are the exclusive property of DW or third parties who have granted exploitation rights, and are protected by Spanish and international Intellectual and Industrial Property laws.

4.2 Permitted Use

Users are granted a limited, non-exclusive, non-transferable license for:

Private use only: Personal, non-commercial browsing and use
Temporary downloading: For display on personal devices
Printing: Single copies for personal reference

4.3 Prohibited Uses

Users are expressly forbidden from:

Reproducing, distributing, or publicly communicating any content without written permission
Modifying, transforming, or creating derivative works
Commercial exploitation of any website content
Reverse engineering, decompiling, or disassembling any software
Using automated systems to extract or download content

4.4 Linking Policy

Permitted Links:

Simple hyperlinks to the homepage are allowed
Links must not frame or embed our content
Links must not suggest endorsement or partnership without authorization

Prohibited Links:

Deep linking without permission
Inline linking to images or media files
Links from websites with illegal, offensive, or inappropriate content

5. USER RESPONSIBILITIES AND CONDUCT

5.1 Lawful Use

Users must access and use the website in accordance with:

Good faith and fair dealing principles
Spanish law and applicable international regulations
These Terms of Use and any specific service conditions
Generally accepted internet usage standards

5.2 Prohibited Activities

Users are expressly prohibited from:

Using the website for any illegal or unauthorized purpose
Attempting to gain unauthorized access to any part of the website or its systems
Introducing viruses, malware, or other harmful code
Overloading or interfering with the proper functioning of the website
Impersonating any person or entity
Collecting or harvesting information about other users

5.3 Content Submission

When submitting any content to our website (reviews, comments, feedback):

You grant DW a non-exclusive, royalty-free license to use such content
You warrant that the content is original and does not infringe any third-party rights
You agree that DW may moderate, edit, or remove content at its discretion

6. EXTERNAL LINKS AND THIRD-PARTY CONTENT

6.1 External Website Links

Our website may contain links to third-party websites or services. DW disclaims all responsibility for:

The content, accuracy, or availability of external websites
The privacy practices or security of external sites
Any damages resulting from the use of external links
The products, services, or information offered by third parties

6.2 User Responsibility

Users access external links at their own risk and should:

Review the terms and privacy policies of external websites
Exercise caution when providing personal information to third parties
Verify the legitimacy and security of external services

6.3 No Endorsement

The inclusion of any external link does not constitute an endorsement, recommendation, or approval by DW of the linked website or its content.

7. TECHNOLOGY AND SECURITY DISCLAIMERS

7.1 System Security

While DW implements reasonable security measures, we cannot guarantee:

Complete protection against unauthorized access, hacking, or data breaches
Continuous, uninterrupted, or error-free website operation
Compatibility with all devices, browsers, or operating systems
Prevention of all technical malfunctions or system failures

7.2 Virus and Malware

DW makes reasonable efforts to maintain a secure website, but cannot guarantee that:

The website is completely free from viruses, malware, or other harmful components
User devices will not be infected or damaged during website use
All downloadable content is free from harmful code

Users are responsible for:

Maintaining adequate antivirus and security software
Backing up important data before website use
Implementing appropriate security measures on their devices

7.3 Data Transmission

DW disclaims liability for:

Loss, interception, or corruption of data during transmission
Unauthorized access to communications or personal information
Technical failures of internet service providers or telecommunications networks

8. SERVICE AVAILABILITY AND PERFORMANCE

8.1 No Warranty of Availability

DW does not warrant that:

The website will be available 24/7 without interruption
All features and functions will operate without error
Response times will meet any particular standards
The website will be compatible with all user configurations

8.2 Booking System Disclaimer

While we strive for accuracy in our booking system:

Pricing information may be subject to change without notice
Availability is not guaranteed until confirmation is received
Technical errors may occasionally affect booking accuracy
Manual verification may be required for certain reservations

8.3 Real-Time Information

Information displayed on the website, including but not limited to:

Pricing and availability
Service schedules and locations
Delivery timeframes
Promotional offers

May not always reflect real-time data and should be verified before making final decisions.

9. LIMITATION OF LIABILITY

9.1 General Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DW DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Merchantability and fitness for a particular purpose
Accuracy, completeness, or reliability of website content
Non-infringement of third-party rights
Security and error-free operation

9.2 Consequential Damages

DW shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits, revenue, or business opportunities
Loss of data or information
Cost of substitute goods or services
Business interruption or system downtime

9.3 Maximum Liability

In no event shall DW’s total liability exceed the amount paid by the user for the specific service that gave rise to the claim, or €100, whichever is greater.

9.4 User Indemnification

Users agree to indemnify, defend, and hold harmless DW from any claims, damages, or expenses (including reasonable attorney fees) arising from:

User’s violation of these terms
User’s use of the website or services
User’s infringement of any third-party rights
User’s submission of content to the website

10. FORCE MAJEURE

DW shall not be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to:

Natural disasters, earthquakes, floods, or severe weather
War, terrorism, civil unrest, or government actions
Labor strikes, lockouts, or industrial disputes
Internet service outages or telecommunications failures
Pandemic, epidemic, or public health emergencies
Cyber attacks or security breaches

11. PRIVACY AND DATA PROTECTION

11.1 Data Collection

The collection, processing, and use of personal data through this website are governed by our comprehensive Privacy Policy, which forms an integral part of these terms.

11.2 User Consent

By using this website, users consent to:

The collection and processing of personal data as described in our Privacy Policy
The use of cookies and similar tracking technologies
The transfer of data as necessary for service provision

11.3 Third-Party Privacy

DW is not responsible for the privacy practices of third-party websites, services, or applications that may be accessed through links on our website.

12. SPECIFIC SERVICE DISCLAIMERS

12.1 Luggage Storage and Transport

While DW takes reasonable care in handling luggage:

We cannot guarantee absolute security against loss, theft, or damage
Users are responsible for properly securing and declaring valuable items
Insurance coverage is limited as specified in our Terms and Conditions
Certain items are excluded from our services as detailed in our Terms

12.2 Delivery Services

Delivery timeframes are estimates and may be affected by:

Traffic conditions and weather
Customs procedures and security checks
Recipient availability and accessibility
Force majeure events beyond our control

12.3 International Services

For international customers:

Additional customs duties and taxes may apply
Local laws and regulations may impose additional restrictions
Currency conversion rates may fluctuate
Cross-border transit times may vary

13. DISPUTE RESOLUTION

13.1 Informal Resolution

Before initiating formal legal proceedings, parties agree to attempt informal resolution through:

Direct communication with our customer service team
Good faith negotiation between the parties
Mediation services if mutually agreed upon

13.2 Arbitration (Optional)

For disputes not exceeding €3,000, parties may opt for binding arbitration through:

Barcelona Arbitration Court
Spanish Commercial Arbitration rules
Single arbitrator appointed by mutual agreement

13.3 Legal Proceedings

Any legal action must be commenced within one (1) year of the date the cause of action arose, or it shall be forever barred.

14. MODIFICATIONS TO THIS DISCLAIMER

14.1 Right to Modify

DW reserves the right to modify this disclaimer at any time to:

Reflect changes in our services or business practices
Comply with new legal or regulatory requirements
Improve clarity and user understanding
Address new technologies or security concerns

14.2 Notice of Changes

Material changes to this disclaimer will be communicated through:

Prominent notice on our website
Email notification to registered users (where applicable)
Updated “Last Modified” date
Summary of significant changes

14.3 Continued Use

Continued use of the website after changes constitutes acceptance of the modified disclaimer.

15. SEVERABILITY AND INTERPRETATION

15.1 Severability

If any provision of this disclaimer is deemed invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15.2 Interpretation

Headings are for convenience only and do not affect interpretation
Singular terms include plural and vice versa where context permits
References to laws include amendments and successor legislation
Examples are illustrative and not exhaustive

15.3 Language

This disclaimer is originally written in English. Translations may be provided for convenience, but in case of discrepancy, the English version shall prevail.

16. CONTACT INFORMATION

For questions, concerns, or complaints regarding this disclaimer or our website:

General Inquiries:

Email: info@bagsandgo.com
Phone: +34 93 443 72 65

Legal Matters:

Email: legal@bagsandgo.com
Subject Line: “Legal Inquiry – Disclaimer”

Postal Address:

Legal Department
Delivery Warehouse, SL
Muelle de Sant Bertrán, S/N
08039 Barcelona, Spain

17. ACKNOWLEDGMENT

BY ACCESSING AND USING THIS WEBSITE, YOU ACKNOWLEDGE THAT:

You have read and understood this disclaimer
You agree to be bound by its terms and conditions
You accept the limitations of liability described herein
You understand the risks associated with internet use
You will comply with all applicable laws and regulations

Effective Date: June 19, 2025 Version: 2.0

This disclaimer is designed to protect both DW and our users by clearly outlining the terms, conditions, and limitations associated with website use. We encourage all users to read this document carefully and contact us with any questions.