Cookies Policy

BAGS&GO – DELIVERY WAREHOUSE, SL

Last Updated: June 19, 2025

1. INTRODUCTION

Delivery Warehouse, SL (trading as “Bags&Go”) uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content and services. This Cookie Policy explains what cookies are, how we use them, and how you can control your cookie preferences.

Data Controller:

Company: Delivery Warehouse, SL
Address: Muelle de Sant Bertràn, S/N 08039 – Barcelona, Spain
Tax ID: ESB64817646
Contact: info@bagsandgo.com
Phone: +34 93 443 72 65

2. LEGAL BASIS

This Cookie Policy complies with:

EU Directive 2009/136/EC (ePrivacy Directive)
Spanish Law 34/2002 on Information Society Services and Electronic Commerce
General Data Protection Regulation (GDPR) – EU Regulation 2016/679
Spanish Data Protection Law (LOPDGDD) – Organic Law 3/2018

3. WHAT ARE COOKIES?

3.1 Definition

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit our website. They contain information about your browsing activity and preferences, allowing our website to remember certain details about your visit.

3.2 How Cookies Work

When you visit our website:

Our server sends a cookie to your browser
Your browser stores the cookie on your device
On subsequent visits, your browser sends the cookie back to our server
This allows us to recognize your device and provide a personalized experience

3.3 What Cookies Cannot Do

Important Clarifications:

Cookies cannot access personal files stored on your device
Cookies cannot install malware or viruses
Cookies cannot identify you personally (unless you provide personal information)
Cookies cannot access your email or other applications

4. TYPES OF COOKIES WE USE

4.1 By Duration

Session Cookies

Purpose: Essential for website functionality during your visit
Duration: Deleted when you close your browser
Examples: Shopping cart contents, login status, security tokens
Legal Basis: Strictly necessary (no consent required)

Persistent Cookies

Purpose: Remember your preferences for future visits
Duration: Remain on your device for a specified period or until manually deleted
Examples: Language preferences, remembered login, personalized settings
Legal Basis: Consent required (except for strictly necessary functions)

4.2 By Origin

First-Party Cookies

Origin: Set directly by our website (bagsandgo.com)
Purpose: Essential website functionality and user experience
Control: Fully controlled by Bags&Go
Examples: Booking process, language settings, accessibility preferences

Third-Party Cookies

Origin: Set by external services integrated into our website
Purpose: Analytics, advertising, social media integration
Control: Controlled by third-party providers
Examples: Google Analytics, social media widgets, payment processors

5. DETAILED COOKIE CATEGORIES

5.1 STRICTLY NECESSARY COOKIES (Always Active)

These cookies are essential for the website to function properly and cannot be disabled.

Cookie Name	Purpose	Duration	Provider
`lr_session`	Maintains user session during booking process	Session	Bags&Go
`lr_cart`	Stores booking information in shopping cart	Session	Bags&Go
`lr_security`	CSRF protection and security tokens	Session	Bags&Go
`lr_auth`	User authentication status	24 hours	Bags&Go
`PHPSESSID`	PHP session management	Session	Server
`woocommerce_cart_hash`	WooCommerce cart functionality	Session	WooCommerce

Legal Basis: Article 6(1)(f) GDPR – Legitimate interest Why Essential: Required for basic website functionality, security, and transaction processing

5.2 FUNCTIONAL COOKIES (Consent Required)

These cookies enhance website functionality and user experience.

Cookie Name	Purpose	Duration	Provider
`lr_language`	Remembers selected language preference	1 year	Bags&Go
`lr_location`	Stores user’s preferred service location	6 months	Bags&Go
`lr_preferences`	User interface customization settings	1 year	Bags&Go
`lr_accessibility`	Accessibility feature preferences	1 year	Bags&Go
`wpml_current_language`	WPML language selection	24 hours	WPML

Legal Basis: Article 6(1)(a) GDPR – Consent User Control: Can be disabled without affecting core website functionality

5.3 ANALYTICS COOKIES (Consent Required)

These cookies help us understand how visitors interact with our website.

Cookie Name	Purpose	Duration	Provider
`_ga`	Google Analytics – distinguishes users	2 years	Google
`_ga_*`	Google Analytics – session identification	2 years	Google
`_gid`	Google Analytics – distinguishes users	24 hours	Google
`_gat`	Google Analytics – throttle request rate	1 minute	Google
`lr_analytics`	Internal analytics tracking	1 year	Bags&Go

Purpose: Website performance analysis, user behavior insights, traffic optimization Privacy: Data is anonymized and aggregated Google Analytics Privacy: https://policies.google.com/privacy

5.4 MARKETING COOKIES (Consent Required)

These cookies are used for advertising and marketing purposes.

Cookie Name	Purpose	Duration	Provider
`lr_marketing`	Internal marketing campaign tracking	6 months	Bags&Go
`_fbp`	Facebook Pixel tracking	3 months	Facebook
`_gcl_au`	Google Ads conversion tracking	3 months	Google
`IDE`	DoubleClick advertising targeting	1 year	Google

Purpose: Personalized advertising, conversion tracking, retargeting campaigns User Control: Can be disabled; affects advertising relevance but not website functionality

5.5 SOCIAL MEDIA COOKIES (Consent Required)

These cookies enable social media integration and sharing features.

Cookie Name	Purpose	Duration	Provider
`fr`	Facebook social plugins	3 months	Facebook
`tr`	Facebook conversion tracking	Session	Facebook
`__Secure-YEC`	YouTube embedded videos	179 days	YouTube
`VISITOR_INFO1_LIVE`	YouTube video preferences	179 days	YouTube

Third-Party Policies:

Facebook: https://www.facebook.com/privacy/policy/
YouTube: https://policies.google.com/privacy

6. COOKIES BY WEBSITE FUNCTIONALITY

6.1 Booking System Cookies

Quick Booking Widget:

lr_quick_booking_data: Stores quick booking form data (Session)
lr_price_cache: Caches pricing calculations (1 hour)
lr_location_validation: Validates service area coverage (Session)

Main Booking Form:

lr_step_progress: Tracks multi-step form progression (Session)
lr_form_data: Temporarily stores form data between steps (Session)
lr_delivery_preferences: Remembers delivery options (Session)

6.2 User Experience Cookies

Multilingual Support (WPML):

wpml_current_language: Active language selection (24 hours)
wpml_browser_redirect_test: Language auto-detection (Session)

Google Maps Integration:

lr_maps_consent: Google Maps usage consent (1 year)
lr_location_history: Recently used addresses (6 months)

6.3 E-commerce Cookies (WooCommerce)

Shopping Cart:

woocommerce_cart_hash: Cart content identifier (Session)
woocommerce_items_in_cart: Cart status indicator (Session)
wp_woocommerce_session_*: Customer session data (48 hours)

Payment Processing:

lr_payment_method: Preferred payment option (Session)
lr_billing_saved: Billing information preference (Session)

7. COOKIE CONSENT MANAGEMENT

7.1 Consent Mechanism

Cookie Banner:

Displayed on first visit to inform about cookie usage
Provides options to accept all, reject non-essential, or customize preferences
Records consent choices in lr_cookie_consent cookie

Consent Categories:

Essential: Always active (no consent required)
Functional: Enhances user experience (consent required)
Analytics: Website performance tracking (consent required)
Marketing: Advertising and promotions (consent required)

7.2 Managing Your Preferences

Cookie Preference Center:

Accessible from footer link “Cookie Settings”
Allows granular control over cookie categories
Real-time application of preference changes
Option to withdraw consent at any time

Consent Records:

Field	Information Stored
Timestamp	When consent was given/updated
Preferences	Which categories were accepted/rejected
Version	Cookie policy version at time of consent
IP Address	For audit purposes (anonymized)

7.3 Withdrawal of Consent

You can withdraw or modify your consent at any time by:

Visiting our Cookie Preference Center
Clearing your browser cookies
Contacting us directly at privacy@bagsandgo.com
Using browser settings to block specific cookies

8. BROWSER CONTROLS

8.1 Browser Settings

Most browsers allow you to:

View and delete cookies
Block cookies from specific websites
Block third-party cookies entirely
Receive alerts when cookies are being set

8.2 Browser-Specific Instructions

Google Chrome

Settings → Privacy and Security → Site Settings → Cookies
Choose from: Allow all, Block third-party, Block all
Manage exceptions and view stored cookies
Chrome Support: https://support.google.com/chrome/answer/95647

Mozilla Firefox

Preferences → Privacy & Security → Cookies and Site Data
Configure tracking protection levels
Manage cookie exceptions
Firefox Support: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

Safari

Preferences → Privacy → Manage Website Data
Choose cookie blocking level
Prevent cross-site tracking option
Safari Support: https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac

Microsoft Edge

Settings → Site Permissions → Cookies and Site Data
Configure tracking prevention
Manage site-specific permissions
Edge Support: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

8.3 Mobile Browsers

iOS Safari:

Settings → Safari → Privacy & Security → Block All Cookies

Android Chrome:

Chrome → Settings → Site Settings → Cookies

9. THIRD-PARTY COOKIE PROVIDERS

9.1 Google Services

Google Analytics:

Purpose: Website analytics and performance monitoring
Data Collected: Anonymized usage statistics, page views, user journeys
Privacy Policy: https://policies.google.com/privacy
Opt-out: https://tools.google.com/dlpage/gaoptout

Google Ads & DoubleClick:

Purpose: Advertising measurement and targeting
Data Collected: Ad interaction data, conversion tracking
Privacy Policy: https://policies.google.com/privacy
Opt-out: https://adssettings.google.com/

Google Maps:

Purpose: Location services and address validation
Data Collected: Geographic coordinates, address information
Privacy Policy: https://policies.google.com/privacy
Control: Consent required for activation

9.2 Social Media Platforms

Facebook (Meta):

Purpose: Social sharing, conversion tracking
Data Collected: Social interactions, ad effectiveness
Privacy Policy: https://www.facebook.com/privacy/policy/
Control: https://www.facebook.com/settings?tab=ads

YouTube (Google):

Purpose: Video content embedding
Data Collected: Video viewing preferences, user engagement
Privacy Policy: https://policies.google.com/privacy
Control: Consent required for video loading

9.3 Other Services

WooCommerce (Automattic):

Purpose: E-commerce functionality
Data Collected: Shopping cart data, transaction information
Privacy Policy: https://automattic.com/privacy/

WPML:

Purpose: Multilingual website functionality
Data Collected: Language preferences
Privacy Policy: https://wpml.org/privacy-policy/

10. INTERNATIONAL DATA TRANSFERS

10.1 Data Locations

Primary Processing:

Most cookie data is processed within the EU/EEA
Servers located in secure data centers with GDPR compliance

Third-Party Services:

Google services may process data globally with adequate safeguards
Facebook data processing includes international transfers
All transfers comply with GDPR requirements

10.2 Safeguards

Protection Mechanisms:

Standard Contractual Clauses (SCCs) where applicable
Adequacy decisions for certain countries
Strong technical and organizational security measures
Regular security audits and assessments

11. DATA SECURITY

11.1 Technical Measures

Encryption:

All cookie data transmitted via HTTPS/TLS encryption
Secure storage with industry-standard encryption
Regular security updates and patches

Access Controls:

Limited access to cookie data on need-to-know basis
Multi-factor authentication for administrative access
Regular access reviews and privilege management

11.2 Data Minimization

Principles Applied:

Collect only necessary cookie data
Shortest possible retention periods
Automatic deletion of expired cookies
Regular data cleanup processes

12. CHILDREN’S PRIVACY

12.1 Age Restrictions

Our services are not directed to children under 16
We do not knowingly collect cookie data from children under 16
Parental consent required for users under 18

12.2 Discovery Protocol

If we become aware of cookie data from children under 16:

Immediate cessation of data collection
Deletion of collected data within 72 hours
Review and improvement of age verification measures

13. YOUR RIGHTS

13.1 Cookie-Related Rights

Access: Request information about cookies stored on your device Rectification: Correct inaccurate cookie preference records Erasure: Request deletion of cookie-related personal data Restriction: Limit certain types of cookie processing Objection: Object to non-essential cookie usage Portability: Receive your cookie preference data in a portable format

13.2 Exercising Your Rights

Contact Methods:

Email: privacy@bagsandgo.com
Subject: “Cookie Rights Request”
Phone: +34 93 443 72 65
Post: Data Protection Officer, Delivery Warehouse SL, Muelle de Sant Bertràn S/N, 08039 Barcelona

Required Information:

Clear identification and verification
Specific description of your request
Preferred method of response

14. POLICY UPDATES

14.1 Modification Rights

We may update this Cookie Policy to:

Reflect changes in cookie usage or technology
Comply with new legal requirements
Improve clarity and transparency
Add new cookie categories or providers

14.2 Notification Process

Major Changes:

Email notification to users who have provided contact information
Prominent website banner for 30 days
Updated “Last Modified” date
Summary of significant changes

Minor Changes:

Updated documentation with change log
Social media announcements where appropriate

14.3 Consent Updates

For material changes affecting consent:

Re-consent may be required
Clear explanation of new cookie usage
Easy opt-out mechanisms provided
No disadvantage for users who decline new cookies

15. COMPLAINTS AND APPEALS

15.1 Internal Complaints

Process:

Contact our privacy team with specific concerns
Investigation within 5 business days
Response with resolution or explanation
Appeal process if unsatisfied with initial response

15.2 Supervisory Authority

Spanish Data Protection Authority (AEPD):

Website: https://www.aepd.es/
Phone: +34 901 100 099
Email: ciudadano@aepd.es
Address: Calle Jorge Juan, 6, 28001 Madrid

15.3 EU Authorities

Citizens of other EU countries may contact their local data protection authority:

List available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en

16. TECHNICAL SUPPORT

16.1 Cookie-Related Issues

Common Problems:

Website functionality not working properly
Preferences not being saved
Login issues or session problems
Payment processing difficulties

Support Channels:

Email: support@bagsandgo.com
Phone: +34 93 443 72 65
Live chat: Available on website during business hours

16.2 Browser Compatibility

Supported Browsers:

Chrome 90+ (recommended)
Firefox 88+
Safari 14+
Edge 90+
Mobile browsers (iOS Safari, Android Chrome)

17. CONTACT INFORMATION

17.1 General Contact

Delivery Warehouse, SL

Email: info@bagsandgo.com
Phone: +34 93 443 72 65
Address: Moll de Sant Bertrán s/n, Estació Marítima Trasmediterránea, 08039 Port de Barcelona, Spain

17.2 Privacy-Specific Contact

Data Protection Officer

Email: privacy@bagsandgo.com
Subject Line: “Cookie Policy Inquiry”
Response Time: Within 72 hours for urgent matters, 5 business days for general inquiries

17.3 Business Hours

Customer Service: Monday-Sunday, 8:00-20:00 CET
Privacy Inquiries: Monday-Friday, 9:00-18:00 CET
Emergency: Email marked “URGENT” will receive priority attention

Effective Date: June 19, 2025
Version: 2.0
Next Review: December 19, 2025

This Cookie Policy is designed to provide complete transparency about our use of cookies and similar technologies. We are committed to protecting your privacy while providing the best possible user experience.

QUICK REFERENCE

Essential Information:

Privacy Email: privacy@bagsandgo.com
Cookie Preferences: Available in website footer
Browser Help: Links provided in Section 8
Support: +34 93 443 72 65
Company: Delivery Warehouse, SL (Bags&Go)

Key Points:

Essential cookies always active
Consent required for non-essential cookies
Full control through preference center
Works on all devices and browsers
GDPR compliant with full transparency